ESSENTIAL INFO

TRAVEL & TRANSPORT
FESTIVAL TIMES
CAMPING
GENERAL SITE INFORMATION
GENERAL SITE POLICIES
CONDITIONS OF ENTRY
FAQs

TRAVEL & TRANSPORT
Eden Festival is held just outside Moffat on the stunning Raehills meadows, its just over an hours drive from Glasgow and Edinburgh and only a 40 minute drive from Carlisle.
Eden is very easily accessible, only eight miles from the M74, north bound and south bound motorway traffic should exit at Moffat and follow AA signs to the festival site heading towards Dumfries along the A701.
All Buses from Glasgow and Edinburgh to Dumfries pass by the site and there is a regular service from both cities to Dumfries daily> The bus won’t stop outside the entrance unfortunately – there will be shuttle buses picking you up from the bus stop and driving you to the festival ticket gate.
For a smoother service and drop off point, use our Happy Bus service (read below) Please visit www.happybus.co.uk
Dumfries and Lockerbie are the nearest Rail station, these provide excellent links from Glasgow, Edinburgh, Newcastle, Carlisle and the South.
Buses from Dumfries to Moffat are hourly and go past the site.
Taxis from Dumfries/Lockerbie are plentiful and reasonably priced, there will be a drop off point at the ticket office for folks arriving by taxi.

USEFUL LINKS

We have teamed up with Happy Bus to provide additional services from Glasgow, Edinburgh, Livingston, Lockerbie & Dumfries, you can get returns or singles and pick your journeys accordingly, these buses will drive right on to the festival site – this will be far more convenient than taking the public transport routes and using our shuttle buses. Please visit www.happybus.co.uk
BUS

You can also use public transport – Dumfries and Galloway Bus Timetables - website with regions transport links and timetables, the X74 is to/from Glasgow/Dumfries and 101 via St Ann’s is to/from Edinburgh/Dumfries. The stop is St Ann’s, but double check with the driver that they go past the Eden Festival site.

Lockerbie and Dumfries are the nearest train stations, have a look at the Happy Bus pick ups from these stations to get a connection to the festival.

For train bookings and timings visit; The Trainline or Red Spotted Hanky or National Rail Our Lockerbie Happy Bus service connects with trains coming from England! http://www.happybus.co.uk/shp/sku.php?filter=1&id=7698&cat=542

Local Taxi Companies
Alba Taxis 01387 259555
Burns Taxis 01387 250507
Cabs R us 01387 255050
Lochar cabs 01387 711811
Mcleans Taxis 01387 247474

Set your sat nav for DG11 1HQ
See you all there very soon…

FESTIVAL TIMES
TICKET OFFICE OPENING TIMES
The gates to the Eden Campsite swing open at 5pm on Thursday, 8th June and close again at 5pm on the Monday, 12th June.
Ticket office opening times are as follows;
Thursday 8th 5pm – 11pm
Friday 9th 9am – 11pm
Saturday 10th 9am – 9pm
Sunday 11th 9am – 6pm

Please do not arrive outwith these times as you will not be able to enter the site!

FESTIVAL ARENA OPENING TIMES
Some of the festival will open on Thursday evening providing some live music, bars and theatre. The main body of entertainment, will run from 10am Friday through to Monday morning. We have to clear the main arena at midday on the Monday but camp sites will be open till 5pm to allow festival goers a chance to get backed up. We will then be starting to clear up the site.

CAMPING
There will be a few different kinds of camping at Eden:

General Camping
General Campervan and Caravans
Family Camping
Family Campervan and Caravans
Disabled Camping
Artist Camping
Artist Campervan and Caravans

For Health and safety reasons tents cannot be pitched next to vehicles, however do not worry the site is small so there is never too far to walk!
All tickets include camping, however there is an additional vehicle charge; Cars £10, Campers £15, Caravans £20.

GLAMPING
We are delighted to tell you that our friends at tents and tubs will be bringing their fab cosy bell tents to Eden again this year – Yippee! So … if you want to arrive and find a beautiful bell tent with full standing headroom and loads of space ready and waiting for you why not give them a call and book your little bit of paradise in Eden – if you book a bedding package, they’ll even make your bed up for you! … Just think – no lugging gear across gooey fields, no drippy cramped nylon tiny tents, no fighting for space – INSTEAD:- a cosy cavernous bell tent, reserved parking, full standing headroom and space space space! … prices here.

www.tentsandtubs.co.uk

GENERAL SITE INFORMATION

INFORMATION TENT
There will be a small tent on site to deal with the issues of lost children, lost property or any issues or queries that the festival goers or staff might have.

FIRST AID & WELFARE
The festival will provide experienced first aiders on site, accompanied by a full ambulance team, this will be located between the campsite and the main festival arena – familiarise yourself with the location once you get on site! TTK welfare will also be on hand if you require somewhere quiet to rest, take a breather or just have a moment to yourself. They can help you if you are feeling unwell or lost. All are open 24 hours a day!

SECURITY
Security on site will be on hand to help not hinder your festival experience. Festival Stewards will also be liaising with the security. Look for the high vis butlers..!

DISABLED ACCESS
There are disabled toilets on site and some hard cored paths, though most of the main arena will just be grass (albeit mostly flat and cut). Wheelchair users are recommended to camp in the Disable Camping as there is a solid road leading to the festival arena. Disabled parking will be reserved at the closest point to the main arena and campsites (Badges/Cards must be shown).
Free carer passes are available, give the ticket sellers a call direct and they will gladly help you – 0844 870 0000.

FOOD & DRINKS
There will be a mouth watering array of food on offer at this years Eden Festival, with many different cuisines on offer; from Italian to Mexican, Indian to Middle Eastern, and for those less adventurous don’t worry theres gourmet burgers and bacon buttys to go round!

There will be bars on site selling the finest in Scottish ales and ciders, as well as the Furry Chillum Cocktail Bar for those looking for something a bit more fruity!

Eden Festival promotes responsible drinking. There will be free tap water available on all of our bars and we urge punters to stay hydrated! Make sure to drink soft drinks between alcoholic drinks, have at least one large meal everyday and stay within your own limits, bearing in mind the safe limits are 2-3 units per day for women and 3-4 units per day for men (but not every day). For more information visit drinkaware

In order to cut down on litter Eden Festival run an deposit scheme with cups, your first pint with cost an extra £2 but include your reusable glass. We’ll happily refund you at the end of the festival – or take it home as memorabilia!

ADDED EXTRAS
There will be stalls to charge your phone, lockers to leave your valuables and small corner shop open 18hours a day in case you forget any essentials.
There will able free cash back available on our bars if you run out of cash.

WASTE MANAGEMENT
We have set up our own team for on site waste management. Everything that can be recycled will be recycled, at source, and then taken to a centre for recycling. Bags will be issued for general waste and recyclable waste respectively and will be sorted out of eyesight. The various different recycling bins and waste bins will be placed all over the site and emptied on a regular basis – please help us by putting things in the right place! Regular site sweeps will also be carried out to make sure all waste is litter picked and does not become harmful to the festival go-er or the wildlife.

This year we are introducing £5 refundable eco bonds, everyone will pay an extra £5 when they purchase a ticket, once you arrive at Eden we will give you a coupon that you can exchange for a £5 at the end of the festival providing you bring us a full bag of litter!

FAMILY FRIENDLY
The Festival is a festival for all the family. We will be providing activities for all ages and actively promoting participation through workshops, the kids tent, this year look out for treasure hunts, processions, crafts, obstacle courses & Eden Olympics, Helter Skelter, football and much much more. We will also be encouraging families through our pricing scheme – children 12 and under can come free of charge!

LOCAL INPUT & SUSTAINABILITY
The festival will, in large, be organised, managed, crafted, painted, sculpted, performed, arranged, maintained and benefited by the people of Dumfries and Galloway who offer a wealth of talent but rarely get a chance to exhibit it on a larger stage due to the lack of people, resources, money and activity in the area. We here at Eden firmly believe this festival will be a big driver in the promotion, skills and attributes of the local participants in the area and hope that the ripples produced from the festival can boost arts, performance, management, produce and skills within the area for years to come. By the people, for the people, and beyond…

AROUND THE SITE
Around the site you can find an array of weird and wonderful installations, sculptures, stone labyrinths, flags, cairns and other such interests, all designed, sourced out and created by local artists.

GENERAL SITE POLICIES
We would like all attendees to have the best and safest possible time while at Eden Festival and to respect your fellow festival go-ers and the beautiful site, for that reason we have a few site rules;

INDEPENDENT SOUND SYSTEMS
As Eden is a small family friendly festival with entertainment around the clock we are making a rule of no independent soundsystems anywhere on the festival site including the campsites.

DOGS & OTHER PETS
For health and safety reasons we have to ask that dogs and other pets are not brought on site.

FIRES
Fires are not allowed in the camp site.
There will be controlled communal fires in the main arena for people to gather round for some warmth in the chillier hours, bring an instrument and join the campfire jam sessions!

GLASS
We have strict no glass rule so ladies and gentlemen, please do not bringing any glass on site, this includes the campsite, any liquids must be decanted at home before you start your journey to the festival! Vehicles will be searched on entry.

AGE POLICY
Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of the 25, you will be required to provide ID that proves your age. If you cannot provide ID, you may be refused entry into the festival site.

DRUGS POLICY AT EDEN

Eden Festival is a family friendly event and has a zero drugs policy. Thorough searches will be carried out by police in conjunction with our security staff at the entrance to the festival. A drug detection dog will be positioned at the entrance to the festival. Any person refusing such a search will not be allowed entry to the festival. It is illegal to take, to buy or to sell drugs – the same rules apply at Eden Festival as they do anywhere else in the country. If you are found to be using or supplying drugs or are suspected to be intending to supply drugs you will be detained via security and handed over to Police Scotland. There will be covert police and security onsite who will take action as appropriate. If you are found to be in possession of drugs you are liable to be refused entry to the festival and ejected from the site.

Experimenting with drugs can lead to adverse reactions and can lead to a very unpleasant experience – don’t risk spoiling your time at with us at Eden Festival. The environment of a festival can become very frightening and disorientating if you take drugs. If you do take drugs and you become frightened, ill or depressed, please ask a steward to direct you to one of the welfare team on site who can help and support you. The welfare team can give you more information on the effects of drugs and how you can find help and support for yourself or someone else affected by drug abuse.

Eden Festival also has a zero tolerance to Nitrous Oxide (NOS) and Legal Highs, they will be confiscated at the gate and if found in the festival you run the risk of being erected from the site. Anyone found dealing legal highs will be ejected from the festival immediately.

More information from Police Scotland can be found here.

CONDITIONS OF ENTRY

  • Tickets cannot be exchanged, refunded, or returned after purchase.
  • The right of admission is reserved.
  • Lost tickets will not be replaced.
  • You may be required to consent to a person search and/or a search of your vehicle and your belongings.  Anybody refusing a search will not be allowed entry to the festival.
  • Amnesty bins will be located near to the site entrance, this will give attendees the opportunity to dispose of any controlled substance prior to entering any search area.
  • Other prohibited items include; unauthorised sound systems, fireworks, explosives, smoke and gas canisters, air horns, flares, weapons, laser devices, drones and UAV’s, sky lanterns, and illegal drugs and New Psychoactive Substances (legal highs)
  • No animals permitted on site (except guide dogs).
  • No glass on site.
  • The festival will operate a “Challenge 25” system on the ticket gate and at bars to prevent underage drinking, please make sure you bring your I.D.
  • Campsite opens at 15.00 on Thursday the 8th of June for standard weekend ticket holders.
  • Saturday/Sunday and Sunday only tickets will be available on the gate, but are subject to availability.
  • Gates shut strictly for entry and re-entry at 23.00 on Thursday 8th, 23.00 on Friday 9th, 21.00 on Saturday 10th and 18.00 on Sunday 11th.
  • Ticket holders consent to inclusion in photographic, visual and audio promotions of the Festival.
  • No open fires are allowed at the Eden Festival. You may cook in the campsite using camping gas stove or BBQ’s.
  • No private generators are permitted.
  • All child ticket holders (12 and under) must be accompanied by a ticket holding parent or guardian who is over 21 years old.
  • Parking will be an additional charge of £10 per vehicle.
  • All teen ticket holders (13 – 17) must be accompanied by a ticket holding guardian who is over 21 years old.
  • ID’s will be checked on the gates and anyone under the age of 18 in possession of an adult ticket runs the risk of not being allowed access to the site.
  • Cars are not permitted in the Live in Vehicle field at the festival unless they are towing a caravan.
  • The Live in Vehicle field is only available to standard campervans, caravans and converted vans only.
  • Live in Vehicles will be charged at the following rates; £15 for campervans/vans, £20 for caravans.
  • Admission is at the ticket holder’s own risk. The organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

FAQs

Q. Can I buy day tickets?
A: There will be day tickets available on the gate only. These are subject to availability, it is likely the festival will sell out.

Q. How does the e-ticket system work?
A: Upon buying a ticket online, you should receive a confirmation text and email with a unique pin code. You must be able to provide this pin code, your name, email address and postcode.
If you have bought tickets for other people, they will have to provide the same information – this means you can arrive at the gate at different times.
Please keep your ticket information confidential, we’re not liable if someone else uses your ticket.

Q. I’ve lost my pin code, what do I do?
A: Follow this link to log into your account and view your ticket purchases: www.theticketsellers.co.uk/your_account

Q. How do I get help with buying more tickets?
A: Please phone our online ticket seller with your first ticket’s reference number which you should have received in an email. They can be reached on 08448700000.
All under 18′s will not be allowed admission to the festival unless accompanied by an over 21 year old.

Q. What to the ticket tiers mean?
A: All tickets are the same through all tiers. Its a system which means those who buy their tickets earlier will get more of a discount. Their is a limit to the amount of tickets, so its best to buy sooner rather than later to get the best deal!

Q. When will the campsite and festival open?
A: The campsite will open at 3pm on Thursday 8th June with the main arena opening later at 8pm.

Q. Can I bring glass on site?
A: We do not permit the use of glass at the festival.

Q. Is there a limit to quantity of alcohol I can bring?
A: We promote responsible drinking and request you bring alcohol for personal use only.

Q. Where do I camp with a campervan/trailer tent/caravan/awning etc?
A: If your accommodation for the weekend is connected to your vehicle or on a trailer, we request that you book a space in the caravan and campervan parking area. The spaces are limited to please go to our website to book a spot: http://www.edenfestival.co.uk/MAIN/?page_id=35

Q. Can we have a tent next to our campervan?
A: No. For safety reasons we don’t allow tents in the campervan parking area.

Q. Is there dedicated disabled camping/parking?
A: Yes; there is dedicated disabled parking. Please show your badge and stewards will guide you to the right place. There is disabled camping situated very near to the festival arena.

Q. Is the site accessible by wheelchair?
A: Mostly yes but with difficult areas: there is a hard standing path from the camping area to the festival gates but weather dependant, mobility over grass and/or mud both in the arena and campsite will be made more difficult.

Q. Is there a cash machine on-site?
A: Yes, there will be a cash machine on-site.

Q. Are there lockers on-site?
A: Yes, we have secure lockers for rent on-site.

Q. How do I apply to volunteer?
A: We really appreciate the help of all our volunteers and would be grateful if you applied via our website: http://www.edenfestival.co.uk/MAIN/?p=301

Q. Do I have to pay the deposit for volunteering?
A: To volunteer at the festival a deposit equal to the ticket price is required. This is to ensure volunteers complete all their shifts and it will be refunded by bank transfer after the festival as long as no shifts are missed or uncompleted. If you did not tick the box saying you could pay the deposit, you will still get the acceptance email but with an explanation that your place is not secured unless you do transfer the deposit…

Q. When will I receive my deposit back?
A:To receive the deposit refund, volunteers must complete all their allotted shifts in a fit state for work. After the festival they must email their bank details through to the volunteer contact email and will receive their deposit in the bank shortly after. We will be onsite doing the pack down for at least a week after the festival so deposits will start to be refunded after that.

Q. Can I bring my dog?
A: We don’t allow dogs or other pets to the festival unfortunately, please leave them safely at home or with someone.

Q. Can I light a fire?
A: We don’t allow open fires on site, please refrain from doing so!

Q. How do I know when my favourite act is on?
A: We do not release stage times until the weekend so please buy a program on arrival. These guides feature timetables of all performances and shows as well as useful information.